Privacy Police

Effective Date: 05 December 2024

Welcome to BD Air Care Services! Your privacy is a top priority, and this Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By accessing our website or using our services, you agree to the practices described in this policy.

1. Scope of This Policy

This Privacy Policy applies to all users of the BD Air Care Services website (bdaircare.com) and any services we provide, including but not limited to:

House Shifting & Moving Services

Office Relocation Services

Warehouse Moving Services

Pest Control Services

Water Tank Cleaning

Septic Tank Cleaning

Air Conditioning (AC) Repair and Installation

HVAC Cooling System Repair and Installation

It also applies to any other interactions with us, such as customer inquiries, feedback, or payments

2. Information We Collect

2.1 Personal Information

When you use our services, you may provide:

Identity Information: Full name, gender, and identification details (if required).

Contact Information: Email address, phone number, and physical address.

Payment Information: Bank account or payment card details for invoicing purposes.

2.2 Non-Personal Information

We may collect data that does not identify you directly:

Technical Data: IP address, browser type, operating system, and access times.

Usage Data: Pages viewed, time spent on the website, and navigation behavior.

Device Data: Type of device used to access our website

2.3 Sensitive Data

We do not collect sensitive personal data (e.g., religion, health status, or political affiliations)

3. How We Collect Your Information

We collect information in the following ways:

1. Directly from You: When you fill out forms, request services, or contact us.

2. Automatically: When you browse our website, using cookies and other tracking technologies.

3. From Third Parties: When payment processors or service providers share data relevant to your transactions.

4. How We Use Your Information We use your information to:

Provide Services: Deliver the services you request, such as shifting, pest control, or AC installation.

Communicate: Respond to inquiries, send updates, and confirm bookings.

Process Payments: Handle invoicing and payment securely.

Improve Services: Analyze website performance and customer feedback to improve our offerings.

Marketing: Send promotional materials about our services (only with your consent).

Legal Compliance: Meet legal or regulatory requirements.

5. Sharing Your Information

We respect your privacy and only share your data in the following scenarios:

Service Delivery: With trusted third-party vendors or contractors to fulfill your service requests.

Legal Obligations: To comply with legal processes or requests from law enforcement.

Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.

We ensure that all third parties adhere to strict confidentiality and data security agreements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These may include:

Essential Cookies: Necessary for website functionality.

Performance Cookies: Track website usage for improvement.

Targeting Cookies: Deliver relevant advertisements based on browsing behavior.

You can manage your cookie preferences in your browser settings.

7. How We Protect Your Data

We implement robust security measures, including:

Secure servers and firewalls to protect stored data.

SSL encryption for secure transmission of data.

Regular audits and updates to safeguard against vulnerabilities.

Despite these measures, no system is entirely secure.

Please notify us immediately if you suspect unauthorized access to your information

8. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your information.

Correction: Update or correct inaccuracies in your data.

Erasure: Request deletion of your data, subject to legal obligations.

Data Portability: Receive a copy of your data in a machine-readable format.

Withdraw Consent: Opt out of marketing communications or data collection.

To exercise these rights, please contact us at the details provided below.

9. Third-Party Services and Links

Our website may include links to third-party websites or services.

We are not responsible for their privacy practices. Please review their privacy policies separately

10. Retention of Data

We retain your personal information only as long as necessary to:

Provide the services you requested.

Fulfill legal, accounting, or reporting requirements.

When no longer needed, your data will be securely deleted or anonymized.

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements.

Updates will be posted on this page, and the “Effective Date” will be revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

BD Air Care Services

Website: bdaircare.com

Email: info@bdaircare.com

Phone: +8801715-292350

Address: Green Tower 1st Floor Rampura Dhaka 1212

Thank you for trusting BD Air Care Services. Your privacy matters to us